Course Name: Retail

Course Type: Apprenticeships


We will help you develop a broad range of retail skills. The course is designed to cover a variety of roles in the retail industries, developing you into a competent and capable employee.

We include a range of units tailored to meet the needs of your employer, as well as relevant functional skills qualifications.

Key Facts

We offer this apprenticeship at level 2 (Intermediate) or level 3 (Advanced).

  • Level 2 examines how to work effectively in a retail environment and how information, products and/or services are conveyed to the customer.
  • Level 3 has two potential pathways, Management or Sales Professional. Each option focuses on developing the skills necessary to work at a supervisory level, taking responsibility for improving operations and developing yourself and others.


Level 2

  • Working effectively in a retail team
  • Receiving goods and materials into storage
  • Processing customer orders for goods
  • Displaying stock to promote sales to customers
  • Processing payments for purchases
  • Customer service
  • Health and safety

Level 3 Retail Management

  • Managing and monitoring the storage of stock
  • Planning displays to promote sales
  • Contributing to improvement of retail operations
  • Customer service
  • Planning, allocating and monitoring work of a team

Level 3 Retail Sales Professional

  • Working effectively and supporting others
  • Organising and monitoring the storage of stock
  • Maintaining goods on display to promote sales
  • Contributing to improvement of retail operations
  • Producing staffing schedules to help a retail team to achieve its targets
  • Customer service
  • Working effectively and supporting others

Entry Requirements

  • You must be at least 16 years old
  • You must have lived in the UK or EU for the past 3 years
  • You must not be in full time education or hold a qualification of level 4 or higher

Career Progression

Job roles include:

  • Sales assistant
  • Stockroom assistant
  • Senior sales assistant
  • Craft expert
  • Style advisor

Apply now
Find a Course

Browse our full range of courses:

Course A-Z

By Course Type