Course Name: IT Infrastructure Technician

Course Type: Apprenticeships


IT Infrastructure Technicians set people up on systems and provide support, fixing issues to allow people to be productive. Most medium to large scale organisations will require infrastructure technicians to support their staff or clients.

Key Facts

  • Level 3 (advanced) apprenticeship Infrastructure Technician
This apprenticeship takes approximately 15 months to complete so commitment is important


  • Cabling
  • Maintenance
  • The cloud
  • Computer systems
  • Networking
  • Operating systems
  • Mobile devices
  • Disaster recovery
  • Coding & logic
  • Business processes
  • Business IT skills

Entry Requirements

  • You must be at least 16 years old
  • You must have lived in the UK or EU for the past 3 years
  • You must not be in full time education or hold a qualification of level 4 or higher

Personal qualities

  • Logical & analytical
  • Problem solving
  • Organised
  • Professional attitude

Career Progression

Job roles include

  • Help desk technician
  • First or second line support
  • IT infrastructure technician
  • Network support

Apply now
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