An apprentice supporting customers that need help and advice in claiming the benefits they are entitled to has won a special award from Intraining during National Apprenticeship Week.
Tina Johnston, 55, works for the Department of Work and Pensions at the Job Centre in Leicester and received an Intraining National Apprenticeship Week Learner Award for her commitment to completing her Level 2 Customer Service apprenticeship.
“I was shocked to receive the award because I didn't think I could achieve what I have at my age, but I feel proud and I’m really happy to be given the award,” said Tina.
Tina is now studying her Level 3 Customer Service qualification and the skills and training provided by Intraining have refreshed her knowledge of processes and procedures and given her a better understanding of how to communicate more effectively with her customers.
The knowledge gained has enabled Tina to successfully apply for a new role within the union claims team.
“Tina did not think she would be able to pass the tests for the qualification but has proven herself wrong, this has built up her confidence and she has worked with many clients successfully gaining them full time employment, some of whom had challenging behaviour that other advisors found hard to deal with,” said Charlotte Bradley, an assessor at Intraining who put Tina forward for the award.
“Customers will now visit the job centre and ask for Tina specifically to process their claim which is a true testament to her success and I’m delighted she has been recognised with this award.”